Due to the global crisis, Noble Gift Packaging has stepped in by selling sanitary supplies. Please note that these products are not eligible for returns due to hygienic purposes. Thank you for the understanding!
If you are not entirely satisfied with your purchase, no worries we are HAPPY to help under Nobles exclusive 30-day satisfaction guarantee. You have 30 days from the date of delivery to return or exchange an item that has been received and does not meet your quality control guidelines.
In order for your return to meet our 30-day satisfaction guarantee there are some terms that must be met in order for you to have your return approved. The terms are as follows:
- Your item must be returned in its original packaging, and free of any new damage.
- Your item must be unused and in the same condition as you received it.
- You must have an RMA (Return Merchandise Authorization), if you do not have one please give us a call at (973) 857-1999.
Request an RMA number from our team. You could do this 1 of 2 ways.
- Call us at (973) 857-1999
Securely place your items WITH the original packaging and your invoice into a shipping box. Don’t forget to specify why you are returning the item. If it was defective please specify what the defect is.
DO NOT PLACE STICKERS OR SHIPPING LABELS ON THE ORIGINAL MANUFACTURERS PACKAGING.
Choose your shipping carrier, pay for shipping, and your return can start is journey back to us!
Please keep in mind. Your return is your responsibility until it returns back to Noble. We cannot accept liability for lost or damaged goods in transit.
A special order is considered any order that has been created custom for you. This includes a fully customized item with colors and designs as you choose (otherwise referred to as “custom packaging”) or items that have imprinting done at your request.
While we will make every attempt to rectify any concerns you may have. “Special orders” are not able to be returned. As they are personalized items they will not be considered standard items and will not be eligible to return to our inventory and be resold by Noble
Who pays for shipping?
When returning any part of your order shipping costs will be incurred by you the purchaser. You will be responsible for arranging the return journey of your items and therefore must cover the cost of shipping.
The one caveat is if Noble is at fault, a shipping label will be provided to return your items to Noble at no cost to you.
How to get a refund
Once your items have been received successfully by Noble we will inspect the returned items and determine your eligibility for a refund. If the item has been found to have been tampered with we will deny your request to a refund. If the item has been found to have been tampered with we will reserve the right to reasonably charge you to repair the goods or cover the losses on said goods.
Once we deem your items are eligible for a return, we will process your return to the same method used to make the initial purchase. There are no exceptions to be made to this policy.
Once everything is approved please allow up to 7 business days for your refund to be returned to your initial payment method.
Defective merchandise will be accepted back for credit or exchange only if claimed within 30 days of receipt of shipment. A return authorization number must be obtained through our customer service department before returning any goods. A 15% restocking fee may be applied to merchandise returned.
We’re here to help!
If you have any questions about returns or refunds, please don’t hesitate to contact our customer service department on 973-857-1999.